URFIYA's CV
URFIYA ASLAM MOHAMMAD ASLAM NAJAR
FRONT DESK RECEPTIONIST
Profile summary
Professional Front Desk Receptionist with 2 years of experience across 2 organizations, fluent in English, Urdu, and Arabic. Skilled in guest relations, reservation management, and front desk operations, with a strong background in coordinating seating arrangements and handling customer inquiries. Committed to delivering professional service and maintaining organized reception environments.
Career highlights
Guest Reception and Seating: Greeted guests upon arrival, directed seating arrangements, and managed guest flow for daily restaurant operations at Kaps Cafe and Lavash.
Reservation and Booking Management: Handled daily table bookings and managed incoming customer inquiries and telephone communications according to professional standards.
Administrative and Front Desk Support: Maintained a clean and organized reception area while supporting administrative workflows and coordinating directly with service staff.
Key skills
Professional experience
Manages front of house operations, overseeing guest flow, daily reservations, and telephone communications while coordinating directly with the service team.
- Greets arriving guests to establish a positive first impression and directs seating arrangements.
- Handles incoming customer inquiries and telephone calls according to professional standards.
- Maintains a clean and organized reception area to ensure a welcoming environment for visitors.
- Resolves customer concerns courteously and works with staff to facilitate service.
- Supports administrative workflows and appointment scheduling when requested.
Directed front desk operations by greeting visitors, routing incoming phone calls, and managing guest inquiries for room or table reservations.
- Coordinated table seating arrangements to support daily restaurant operations.
- Maintained a professional and organized reception area.
Education
Computer operator and programming assistant
Medical science field
Tourism and Medical field | LANGUAGE English Urdu Arabic ( intermediate) Kashmiri SKILL Face-to-face service Communication Organisation Teamwork Complaint resolution Telephone handling Calm under pressure TRAINING
- Front Desk & Customer Service Training
- Restaurant Reception & Reservation Management
- Telephone Etiquette and Guest Relations
- Microsoft Office (Word, Excel, Outlook)
- POS (Point of Sale) System Training References available upon request. Manager: Jagjeet kaur
Languages
English · Professional
Urdu · Professional
Arabic · Intermediate